Ergolevo Solutions Pty Ltd

Last updated: 14 August 2026

 

Ergolevo Solutions Pty Ltd (ABN 45 699 935 683) (Ergolevo, we, us or our) respects your privacy and is committed to protecting personal information. Where the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) apply to us, we handle personal information in accordance with those requirements. This policy explains how and why we collect, hold, use and disclose personal information.

 

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Information may be personal information whether or not it is true and whether or not it is recorded in a material form.

 

What personal information do we collect and hold?

We may collect information about you and your interactions with us, including when you purchase or use our products or services, request a quotation, contact our sales or service teams, visit our website, make an enquiry or complaint, or otherwise deal with us.

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• your name, job title, employer or business and contact details;

• customer, supplier and business contact information;

• quotation, order, purchase, delivery, installation, service and warranty history;

• details of enquiries, requests, complaints and other communications with us;

• payment and billing information where required for our business relationship; and

• information relating to how you access, use and interact with our website and online services.

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As part of the transition of the Australian TAWI business from Piab Lifting Automation Australia Pty Ltd to Ergolevo, we may also receive relevant customer, quotation, order, CRM, service, warranty and other business records where required for continuity of the Australian business and permitted by applicable law.

 

Website information and cookies

When you use our website, we may collect technical and usage information such as your IP address, browser type, device information, operating system, pages visited, referring website and information about how you interact with the website.

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We may use cookies and similar technologies to operate our website, remember preferences, understand website usage and improve our services. Some cookies may be provided by third-party analytics, communications or marketing service providers.

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You can control or refuse cookies through your browser settings and, where available, our cookie consent tools. Disabling some cookies may affect the functionality of the website.

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The specific cookies and third-party technologies used on our website may change from time to time. Where appropriate, details will be provided through our website cookie notice or consent tool.

 

Why do we collect, hold, use and disclose personal information?

We collect, hold, use and disclose personal information where reasonably necessary for our business activities, including to:

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• provide products, quotations, installations, servicing, spare parts, warranty support and other services;

• manage our relationship with customers, suppliers, distributors, contractors and other business partners;

• process and fulfil orders and manage deliveries, payments and accounts;

• respond to enquiries, requests and complaints;

• maintain service, installed-base, product and warranty records;

• develop and improve our products, services, customer support and business operations;

• maintain, administer and secure our website, IT systems, applications and business records;

• communicate information about products, services and business developments that may be relevant to you;

• comply with legal and regulatory obligations and respond to lawful requests from regulators, courts, government agencies or law enforcement; and

• protect our legal rights, business operations, personnel, customers and property.

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If you do not provide information that we reasonably require, we may not be able to provide products or services, process an order, provide service or warranty support, communicate with you or respond to your enquiry.

 

How do we collect personal information?

We generally collect personal information directly from you when you communicate or transact with us. We may also collect information from your employer or colleagues, TAWI AB or other Piab Group companies, distributors and business partners, publicly available sources, service providers, and from business records transferred or made available to Ergolevo in connection with the transition of the Australian TAWI business.

 

How do we store and protect personal information?

We hold personal information in electronic systems and databases operated by us or by service providers acting on our behalf. Some information may also be held in physical records.

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We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, account and identity management, staff confidentiality obligations, security procedures, backups and appropriate controls for third-party systems.

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We take reasonable steps to destroy or de-identify personal information when it is no longer required for a permitted purpose, subject to legal, accounting, warranty, insurance and record-retention requirements.

 

Who do we disclose personal information to?

We may disclose personal information where reasonably necessary for purposes described in this policy, including to:

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• TAWI AB and relevant Piab Group companies where necessary for product supply, technical support, quotations, orders, warranties, service, product safety and the operation of the TAWI distribution relationship;

• our IT, cloud, ERP/CRM, communications, accounting, payment, freight, logistics, marketing and other service providers;

• contractors, installers, service technicians, professional advisers, insurers and other parties assisting us to provide products and services;

• government agencies, regulators, courts, law enforcement or other persons where required or authorised by law; and

• another party in connection with a proposed or completed sale, restructuring or transfer of all or part of our business, where permitted by law.

 

Overseas disclosure

Because we distribute products supplied by TAWI AB and use service providers that may operate internationally, personal information may be disclosed to recipients outside Australia. These recipients may include TAWI AB and other Piab Group entities in Sweden and other countries, as well as technology and service providers whose systems or personnel are located overseas.

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The countries in which these overseas recipients are currently likely to be located include Sweden, where TAWI AB and other Piab Group entities are based. Personal information may also be disclosed to service providers located in other countries from time to time. Where it is practicable to identify further countries, we will keep this policy or our relevant privacy notices updated to reflect those locations.

 

Data breaches

If we experience a data breach involving personal information that is likely to result in serious harm to an individual, we will take steps to contain and assess the breach and, where required by the Notifiable Data Breaches scheme under the Privacy Act, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with that scheme.

 

Direct marketing

We may use your personal information to tell you about products, services, events or developments that we reasonably believe may be relevant to you. We will not send direct marketing where prohibited by law, and you may ask us not to send you direct marketing at any time.

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Electronic marketing communications will include an appropriate way to unsubscribe or opt out. You can also contact us using the details below.

 

Access to and correction of your personal information

You may request access to personal information that we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading by contacting us using the details below.

 

We will respond within a reasonable period and in accordance with applicable law. In some circumstances, the law permits us to refuse access or correction. If this occurs, we will generally explain the reason and any available complaint mechanisms.

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We do not charge for making access or correction requests. Where permitted by law, we may charge reasonable costs associated with providing access.

 

Anonymity and pseudonyms

Where lawful and practicable, you may deal with us without identifying yourself or by using a pseudonym. In many of our business activities, however, we need to know who you are in order to provide quotations, fulfil orders, deliver products, provide service or warranty support, or meet legal and commercial requirements.

 

Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. We will consider your complaint, investigate where appropriate and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for information about available complaint options.

 

Automated decision-making

Ergolevo does not currently intend to use personal information in arrangements where a computer program makes decisions that could reasonably be expected to significantly affect an individual's rights or interests. If our practices change, we will update this policy as required by applicable privacy law.

 

Contact details

Privacy Officer
Ergolevo Solutions Pty Ltd
Email: info@ergolevo.com.au
Phone: +61 458 455 128
38 Melville Street
Wynnum QLD 4178
Australia

 

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, systems, information-handling practices or legal obligations. The current version will be published on our website. You may also request a copy from us using the contact details above.